1. About This Policy
EU Diamond Service Ltd. (Eudservice) is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This policy outlines how we aim to achieve this and applies to information collected when:
— You use our website (www.eudservice.co.uk)
— You make enquiries via our website
— You express interest in working for us
By using our website, you consent to the collection and use of your personal information as detailed in this Privacy Policy.
2. Definition of Personal Data
Personal Data means any data that relates to an identifiable person who can be directly or indirectly identified from that data. In this context, it refers to personal data that you provide to us via the Eudservice website (www.eudservice.co.uk).
By providing your personal data, you agree that we may use it in accordance with this Privacy Policy. Please ensure you read and understand this policy in its entirety.
3. About Us
Eudservice is London’s leading independent service & maintenance company.
EU Diamond Service Ltd. is a company incorporated in England and Wales with company registration number: 08642961.
4. How Do We Collect Information from You?
We collect information from you when:
— You make a booking
— You browse the Eudservice website (see our Cookie Policy)
— You leave feedback or a review
— You sign up for marketing emails
5. What Type of Information is Collected from You?
When you make a booking, we collect personal information necessary to fulfil your booking and provide you with the best service. This may include:
— Your name
— Your address
— Your telephone or mobile number
— Your email address (used for estimates, booking confirmations, and feedback emails)
— Your billing information (for deposits or holding credit card details in case of cancellations)
— Any comments or feedback you submit
— Your marketing preferences (opt-in or opt-out)
When you access our website (www.eudservice.co.uk), certain device information is automatically collected, which may include:
— Device type (e.g., mobile, computer, laptop, tablet)
— Cookies
— Operating system
— IP address
— Browser information (e.g., type, language, and history)
— Access times and settings
— Referring website addresses
— Other data related to your device to provide services as described in this Policy
— Location information (e.g., city or neighbourhood)
6. Your Data Protection Rights
Under the Data Protection Act 2018, you have the following rights:
— Your right of access – You have the right to ask us for copies of your personal information.
— Your right to rectification – You have the right to ask us to rectify inaccurate or incomplete personal information.
— Your right to erasure – You have the right to ask us to erase your personal information under certain circumstances.
— Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information under certain circumstances.
— Your right to data portability – You have the right to ask that we transfer your personal information to another organisation or to you, under certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we will respond within one month.
7. Recruitment
If you are interested in working for us, you may submit your CV to: info@eudservice.co.uk. This information may include:
— Personal details (name, address, telephone or mobile numbers, email address, etc.)
— Education details
— Employment history
— Salary history
— Other relevant details
Eudservice will use this information to assess your application. All unsuccessful applications will be destroyed within 30 working days. With your written consent, we may keep your information on record for up to 12 months for future positions. You are free to withdraw your consent at any time in writing.
8. How is Your Information Used?
We will only use your personal data where there is a lawful basis, such as:
— To fulfil a booking
— Where you have consented (e.g., by subscribing to emails)
— Where it is in our legitimate interests
We use your information to:
— Maintain internal records
— Send service emails (estimates, booking confirmations, feedback, and reminders)
— Improve Eudservice products and services
— Send marketing communications (if you have opted in)
— Customise the website according to your interests
9. Who Has Access to Your Information?
We employ a range of technologies to protect your information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. We will not sell, distribute, or lease your personal information to third parties. Any personal information we collect is safeguarded under the Data Protection Act 2018.
While we take reasonable care to keep your information secure, we cannot be held liable for any loss resulting from unauthorised access by a third party, provided we have not been negligent. You may restrict the collection or use of your personal information at any time (see Section 12: Your Choices).
10. How and Where Do We Store Data?
All information collected from users of the website is owned solely by Eudservice. We retain your personal data only for as long as necessary for the purposes outlined in this Privacy Policy, or as long as we have your permission to keep it.
Marketing emails are managed via platforms such as Mailchimp, to which you may have opted in verbally, through our Call Centre, or digitally.
11. Profiling
We may analyse your personal information to create a profile of your interests and preferences, allowing us to contact you with relevant information.
12. Your Choices
We will not contact you for marketing purposes by email, phone, or text message without your prior consent. We will not pass your details to third parties. You can change your marketing preferences at any time by contacting the Data Protection Officer at: info@eudservice.co.uk.
You have the right to:
— Request a copy of the personal information we hold about you and correct any inaccuracies.
— Withdraw your consent to our use of your personal data at any time and request its deletion.
We do not retain your personal data longer than necessary.
We may use customer feedback to improve our services and may post your comments on our website. If you do not wish to have your comments posted, please indicate this in the comments section.
13. Changes to This Statement
We may occasionally update this Privacy Policy to reflect company and customer feedback. We encourage you to review this statement periodically to stay informed about how we are protecting your information. This policy was last updated on 3rd July 2023.
14. Contact Information
If you have any comments or believe we have not adhered to this Privacy Policy, please contact the Data Protection Officer. We will use commercially reasonable efforts to address your concerns promptly.
For any questions regarding the information collected on our website, please email:
Data Protection Officer
EU Diamond Service Ltd.
191-193 High Street
Hampton Hill
Middlesex
TW12 1NL
Phone: 07824 533 634
Email: info@eudservice.co.uk